Privacy Policy

Ojo Injectables | Last updated: March 2026

Our Privacy Promise

Ojo Injectables understands the importance of data security and protecting your privacy. We are committed to handling your personal information responsibly, in accordance with the New Zealand Privacy Act 2020.

What Information Do We Collect?

We may collect information from you when you:

• Book an appointment or register as a client

• Complete an online consultation or intake form

• Subscribe to our email list or marketing communications

• Contact us via our website, email, or phone

• Visit our website (via cookies and analytics tools)

The information we collect may include your name, email address, phone number, date of birth, and health information relevant to your treatment. Any information that is not required will be clearly indicated as optional.

How Do We Use Your Information?

The information we collect may be used to:

• Book and manage your appointments

• Provide safe and appropriate injectable treatments

• Send appointment reminders and follow-up communications

• Send marketing updates or promotions (only if you have opted in)

• Improve our services and client experience

• Meet our legal and clinical obligations

Booking Software: Timely

We use Timely to manage appointments and client records. When you book online, your information is collected and stored within Timely's secure platform. Timely employs industry-standard security practices to protect your data. For more information, visit www.gettimely.com/privacy.

Email Marketing: Klaviyo

We use Klaviyo to send email marketing communications to clients who have opted in. If you subscribe to our mailing list, your email address will be stored within Klaviyo's platform and used solely to send you relevant updates, offers, and clinic news.

You may unsubscribe at any time using the unsubscribe link included in every email. For Klaviyo's privacy information, visit www.klaviyo.com/legal/privacy-notice.

How We Use Cookies

Our website (www.ojoinjectables.co.nz) uses cookies to improve your browsing experience and to gather anonymised visitor statistics. Cookies are small files stored on your device that help us understand how our site is used.

We may use third-party tools including Google Analytics and Meta Pixel to track website visits and measure the performance of our advertising. These tools use cookies to collect anonymised data. You may opt out of Google's use of cookies by visiting google.com/privacy_ads.html.

Disclosure of Information to Third Parties

We do not sell, trade, or transfer your personal information to outside parties. We may share your information with trusted third-party service providers (such as Timely and Klaviyo) who assist us in operating our business, provided those parties are bound to keep your information confidential.

We may also disclose your information if required by law or to protect the safety, rights, or property of Ojo Injectables or others.

Health Information

Any health information you provide, including medical history, contraindications, or treatment records, is collected solely for the purpose of delivering safe and appropriate care. This information is treated with the utmost confidentiality and will not be shared without your consent, except where required by law.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate information

• Ask us to delete your information (subject to legal and clinical retention requirements)

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Information Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our booking and client management systems employ industry-standard security measures. While we do our best to safeguard your data, no method of electronic storage or transmission is completely secure.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website at www.ojoinjectables.co.nz. Continued use of our services following any update constitutes your acceptance of the revised policy.

If you have any questions or concerns regarding this privacy policy or how we handle your information, please contact us:

Ojo Injectables

Three Kings, Auckland
Phone: 027 350 0227
Email: ojoinjectables@gmail.com

Website: www.ojoinjectables.co.nz